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We provide a warranty that on delivery and for a period of twelve months from the date of delivery, the product shall be free from material defects unless provided otherwise by statutory laws of your country. The warranty will only be considered for defects as a result of manufacturing flaws. Please note the warranty does not apply to defects as a result of wear and tear. On eligible items you will see clear mention of our 12 month warranty cover in the Product Details. Although it is quite unusual for manufacturers/suppliers/retailers to offer this type of warranty for clothing and footwear purchases, we are able to do so on selected items. We are pleased to extend a formal 12 month warranty on certain products for your peace of mind. IF YOU HAVE ANY FURTHER QUESTIONS PLEASE CONTACT CUSTOMER SERVICES AT AND ONE OF OUR TEAM WILL BE HAPPY TO ASSIST YOU.Shuperb 12 Months Warranty Against Manufacturing Defects We do not credit for delivery costs incurred during your purchase. If you wish to order a different pair or change the size of your product, we advise that you return the item to us and place an additional order to avoid delay and disappointment. Once we receive your return in our warehouse, please allow 2 weeks for a refund to be credited to your account. We do not currently offer exchanges for items you wish to return for a different item or size. Muck Boot UK products purchased in a store or on another website must be returned to the original place of purchase. **Please note we are unable to provide a refund or compensation for products bought from another retailer other tha n Muck Boot UK or items that are outside of their 1-year warranty. We are unable to credit back postage costs so please contact us before returning at your own cost. If the item has been worn, the product must undergo inspection before a credit is made to your credit card. Please contact us for further instructions on returning merchandise that you believe is suffering a problem. Please contact our customer service team at help you believe you received a faulty product or received an incorrect item/size from us before returning at your own cost. PRODUCT RETURN FOR FAULTY OR RECEIVED INCORRECT ITEM/SIZE How long will it take to receive credit into my account? Please allow 2 weeks for a refund to be credited to your account. Please return goods to the following address: We would advise that you gain Proof of Postage and retain this until you have received your refund. You are required to take the items to a local Post Office with a return label attached to the outer carton that the goods arrived in. Please ensure you take care when returning your product. We reserve the right to refuse your return for damaged shoe boxes that are not in a resalable condition. Please return footwear in the original shoe box with all tags and outer packaging in place. Where can I find my order number? Your order number can be found on the invoice and packing note sent to you in the shipment and order confirmation e-mail (e.g. **We cannot provide compensation, replacements or refunds for any Muck Boot UK products that have not been purchased directly from We advise you contact the retailer you purchased from as they are responsible under the Sale of Goods Act.įor your convenience, return instructions are also enclosed within the shipment. Your order is returned suitable for re-sale in original box with all labels and packaging in place.Your order is returned within 14 days from receipt of your order.We comply fully with the Consumer Rights Act providing: This is because we cannot refund return postage costs that you have paid for. In this situation, please contact customer service BEFORE you send these items back to us. We only offer free returns on items which are faulty before they leave our warehouse or were dispatched incorrectly. We do not currently offer free returns on our website for orders that you’d like to return. Simply complete the Returns Form that is enclosed in your order, repackage the goods along with the Returns Form, and attach the label outside your returns parcel. Please do not affix labels, write on, or alter the shoe boxes as this will deem the item as unsaleable. Returned items must be new, unworn or unused, and must have all outer and inner packaging materials, products with original tags, labels and gift with purchase in place. We will gladly accept your return of unworn merchandise purchased from 14 days from receipt of your order.